According to Distance Selling Regulations, you can return any item (except tights and underwear) within 90 days of receipt for a refund or a direct exchange for a different size/colour of the same product.
All items purchased on blochworld.com cannot be accepted in-store. All returns and exchanges must be returned to our warehouse.
In all cases, the returned items must be in their original condition which includes tags and any packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may decline to accept it and may send it back to you.
In the interest of hygiene, tights and underwear are non-returnable or exchangeable unless faulty.
*Under UK Consumer Contracts Regulations you have the right to cancel an order for goods you have purchased from BLOCH. Your right to cancel begins from the moment you place your order, and doesn’t end until 14 working days from the day after you receive your goods. You have the right to notify BLOCH of cancellation for any reason and must return anything within a further 14 day period whereby you will be entitled to a refund of price plus standard delivery charges only.
Pointe shoes should fit perfectly and never leave room for growth, so in order to ensure they support feet precisely and comfortably, we recommend getting fitted by our professional fitters before you buy a new pair of pointe shoes. Unfortunately we cannot provide refunds for pointe shoes that have broken as a result of not being fitted prior to purchasing.
It is very important that when you return an item, we know what it relates to. Please remember to include your details and specify whether you want a refund or an exchange on the returns form. Without these details, we will not be able to process your request accordingly: use the RETURNS form.
Please allow 7 working days for us to receive your return. Once received, we will inspect and process your return within 5 working days to ensure you receive what you want as quickly as possible. We do not charge for redelivery of exchanges.
You will be notified by e-mail once your return has been received and processed.
Any refund will automatically be issued to the card used to make the original purchase. In the event that we are unable to provide a suitable replacement we will automatically refund you and let you know via e-mail. We will usually refund what you paid for your order but not the delivery charge unless your order was cancelled under the UK Distance Selling Regulations or the entire order was faulty or incorrect.
You will be responsible for all return postage costs unless the goods you received are faulty or incorrect (according to your original order). Please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us. We will ship exchanges back to you free of charge.
We always recommend that you send your returned goods back to us via a 1st or 2nd Class recorded delivery service, as you will be able to track your return.
All goods being returned must be sealed in their original boxes or packaging, and then safely packaged. You are responsible for the return of the items, and any damage caused to them whilst in transit back to us may affect your chances of a full refund.
Marked, scuffed or dirty shoes and/or items displaying obvious evidence of wear will be returned to the customer. We are not responsible for any items that are returned to us in error.
c/o Bloch Europe
DHL Supply Chain
Stafford Park 7
TF3 3BQ UK
Please Note: No personal deliveries accepted.
If you think there is a fault with an item you have received, please let us know straight away by e-mailing us on firstname.lastname@example.org.
If you have received faulty goods, you have 90 days from receipt to notify us and return, whereby you will be entitled to a refund of the price of your order plus standard delivery charges only.
We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.
Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you. Use the RETURNS form.
Please Note: Returns for non-faulty goods ends after 90 days from the day after you receive your goods and are at your cost and subject to our terms and conditions.