Returns
Our Returns Policy
If you have purchased an item from www.eu.blochworld.com and would like to return it, you can do so within (excluding facemasks, tights and underwear) within 30 days of receipt for a refund. This is in line with distance selling regulations.
Please note the following when making a return:
- Our BLOCH stores cannot accept online returns at this time therefore all online returns must be returned to our warehouse.
- Our online warehouse cannot accept returns from our BLOCH Paris or Warsaw stores.
- We cannot accept returns on BLOCH products purchased through other re-sellers (retail stores & online). These must be returned to the re-seller and any issues settled with them directly.
BLOCH ECOMMERCE RETURNS
Bloch Warehouse
DHL Supply Chain Benelux
Zandvoortstraat 3
B-2800 Mechelen
Belgium
Please Note: No personal deliveries accepted.
In all cases, the returned items must be in their original condition which includes tags and any packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may decline to accept it and may send it back to you.
In the interest of hygiene, tights and underwear are non-returnable or exchangeable unless faulty.
I would like to receive a refund. What should I do?
It is very important that when you return an item, we know what it relates to. Please remember to include your details and specify what product you would like to receive a product on. Without these details, we will not be able to process your request accordingly. If you have misplaced the returns form from your order, you can download our RETURNS form.
Please allow 7 working days for us to receive your return. Once received, we will inspect and process your return within 14 working days to ensure you receive what you want as quickly as possible.
You will be notified by e-mail once your return has been received and processed.
Any refund will automatically be issued to the card used to make the original purchase. In the event that we are unable to provide a suitable replacement we will automatically refund you and let you know via e-mail. We will usually refund what you paid for your order but not the delivery charge unless your order was cancelled under the UK Distance Selling Regulations or the entire order was faulty or incorrect.
We do not currently offer exchanges.
Important Information
You will be responsible for all return postage costs unless the goods you received are faulty or incorrect (according to your original order). Please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.
We always recommend that you send your returned goods back to us via a 1st or 2nd Class recorded delivery service, as you will be able to track your return.
All goods being returned must be sealed in their original boxes or packaging, and then safely packaged. You are responsible for the return of the items, and any damage caused to them whilst in transit back to us may affect your chances of a full refund.
Marked, scuffed or dirty shoes and/or items displaying obvious evidence of wear will be returned to the customer. We are not responsible for any items that are returned to us in error.
Please note: Our online warehouse cannot accept any returns/faulty items purchased from one of our stores. All items purchased in store, must be returned to store.
Returns Address
BLOCH ECOMMERCE RETURNS
Bloch Warehouse
DHL Supply Chain Benelux
Zandvoortstraat 3
B-2800 Mechelen
Belgium
Please Note: No personal deliveries accepted.
I have received a faulty item. What should I do?
If you think there is a fault with an item you have received, please let us know straight away by e-mailing us on eu@blochworld.com.
Once you have contacted us regarding the issue, please repackage the items as delivered including the RETURNS form stating the issues. Our customer team will arrange to collect the items from a location of your choice within the country originally shipped to.We cannot refund any postage for the return of a faulty item therefore please ensure you do not return a faulty item to us by post. Please contact us to arrange a collection.
If you have misplaced the returns form from your order, you can download our RETURNS form.